Identitywa uses a number of measures to ensure the people we support receive the level of service to which they are entitled.
Read more about our quality commitment
Quality Management Framework
The Department of Communities Disability Services Quality Management Framework is used to measure how successful we are in supporting people in achieving positive relationships, a lifestyle of choice, support networks and wellbeing. Click here to find out more.
National Standards
The six National Standards for Disability Services are designed to promote nationally consistent quality standards for the disability services sector. These Standards are applied to all services funded or delivered by Disability Services or by National Disability Insurance Scheme (NDIS) providers. The Standards form the basis of the WA Quality System under which the quality of Identitywa’s services are assessed. Click here to find out more.
Policies
We also have a comprehensive range of policies which guide our service delivery. Click here to find out more.
Code of Conduct
All staff receive Code of Conduct training to help them integrate Identitywa’s core values into their everyday working lives. Click here to find out more.
Conflict of Interest
Identitywa recognizes that a conflict of interest may arise when providing multiple services to a participant. Identitywa assures that conflict of interest will be managed, documented, and reported as they arise, ensuring risks to participants are mitigated.
Identitywa workers will act in the best interest of participants, ensuring they are informed, empowered, and able to maximise choice and control. Any advice regarding service delivery options for participants will be offered in full transparency and without influence.
All participants will be treated equally, and no participant shall be given preferential treatment above another in the receipt or provision of supports.