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Our Quality Commitment - Identitywa - Registered NDIS Provider

Our Quality Commitment

Identitywa uses a number of measures to ensure the people we support receive the level of service to which they are entitled.

Quality Management Framework

The Department of Communities Disability Services Quality Management Framework is used to measure how successful we are in supporting people in achieving positive relationships, a lifestyle of choice, support networks and wellbeing. Click here to find out more.

National Standards

The six National Standards for Disability Services are designed to promote nationally consistent quality standards for the disability services sector. These Standards are applied to all services funded or delivered by Disability Services or by National Disability Insurance Scheme (NDIS) providers. The Standards form the basis of the WA Quality System under which the quality of Identitywa’s services are assessed. Click here to find out more.


We also have a comprehensive range of policies which guide our service delivery. Click here to find out more.

Code of Conduct

All staff receive Code of Conduct training to help them integrate Identitywa’s core values into their everyday working lives. Click here to find out more.

Conflict of Interest

Identitywa recognizes that a conflict of interest may arise when providing multiple services to a participant.   Identitywa assures that conflict of interest will be managed, documented, and reported as they arise, ensuring risks to participants are mitigated.

Identitywa workers will act in the best interest of participants, ensuring they are informed, empowered, and able to maximise choice and control. Any advice regarding service delivery options for participants will be offered in full transparency and without influence.

All participants will be treated equally, and no participant shall be given preferential treatment above another in the receipt or provision of supports.

Statement of Commitment to the Safety and Wellbeing of Children

Identitywa acknowledges its responsibility to uphold and promote the safety and well-being of children and young people, and to respect and listen to the opinions of the children and young people in our care. Click here to find out more.