We want to hear from you!
Your feedback is important. We welcome compliments, concerns, suggestions or complaints. You help us improve the way we support participants and families.
Fill in the online feedback form below.
You can find further information about our complaints management here: Share your views – click here.
You can also contact us via phone: 9474 3303 | Email: quality.feedback@identitywa.com.au | Post: PO Box 278, Leederville, WA 6902
Your complaint is very important to us and will be recorded and investigated as quickly as possible. We will contact you to ensure you are kept informed of actions being taken to resolve the matter and of any decisions.
Complaints can also be raised directly with the NDIS Commissioner: Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged.
National Relay Service and ask for 1800 035 544 or visit: https://www.ndiscommission.gov.au/about/complaints
For further information and assistance regarding complaints: Australian Consumer Law | Disability Advocacy Service Finder | | Midlas | Personal Advocacy Service | People with Disabilities WA