At Identitywa, we’re keen to hear your views on our services and we encourage you to share them with us.
By sharing your views, you help us improve the way we support all participants and families.
You can provide us with your views on services and policy in four ways:
- Talk to a staff member or contact them by phone, letter or email.
- Join the Identitywa Participant Reference Group by contacting quality.feedback@identitywa.com.au
- Fill out and return the feedback form in our We Value Your Views Brochure or the Easy Read version, Let’s Have a Chat
- Fill in the online feedback form below.
In the event that you are unhappy with any part of our service, we recommend you read our Managing Complaints Policy. Complaints policy – Easy Read. If you wish to proceed with your complaint please contact our Complaints Officer:
Phone: 9474 3303 | Email: quality.feedback@identitywa.com.au | Post: PO Box 278, Leederville, WA 6902
Your complaint is very important to us and will be recorded and investigated as quickly as possible. A dedicated contact person will be appointed to ensure you are kept informed of actions being taken to resolve the matter and of any decisions which are made.
Complaints can also be raised directly with the NDIS Commissioner – Phone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged. National Relay Service and ask for 1800 035 544 or go to https://www.ndiscommission.gov.au/about/complaints
For further information and assistance regarding complaints: Australian Consumer Law | Disability Advocacy Service Finder | | Midlas | Personal Advocacy Service | People with Disabilities WA