We Value Your Views

At Identitywa, we’re keen to hear your views on our services and we encourage you to share them with us.

By sharing your views, you help us improve the way we support all individuals and families.

You can provide us with your views on services and policy in four ways:

  1. Talk to a staff member or contact them by phone, letter or email.
  2. Join the Identitywa Reference Group by contacting reception@identitywa.com.au
  3. Fill out and return the feedback form in our We Value Your Views Brochure or the Easy Read version, Let’s Have a Chat
  4. Fill in the online feedback form below.

In the event that you are unhappy with any part of our service, we recommend you read our Managing Complaints Policy.  If you wish to proceed with your complaint please contact our Complaints Officer:

Phone: 9474 3303 | Email: complaints@identitywa.com.au | Post: PO Box 278, Leederville, WA 6902

Your complaint is very important to us and will be recorded and investigated as quickly as possible.  A dedicated contact person will be appointed to ensure you are kept informed of actions being taken to resolve the matter and of any decisions which are made.

For further information and assistance regarding complaints: Australian Consumer Law Disability Advocacy Service Finder | Health and Disability Complaints Office (HaDSCO)Midlas | Personal Advocacy Service | People with Disabilities WA

 

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