We Value Your Views

At Identitywa we’re keen to hear your views on our services and we encourage you to share your feedback with us.

By sharing your views, you help us improve the way we support individuals and families. You also create an opportunity for us to improve our relationship with you and your family.

You can provide us with your thoughts and suggestions for improvement/s in three ways:
1. Talk to the relevant staff member or contact them by phone, letter or email.
2. Download and complete this Feedback Form and return to us.

In the event that you are not happy with any part of our service, please contact our Complaints Officer:

Phone: 9474 3303
Email: complaints@identitywa.com.au
Post: PO Box 278, Leederville, WA 6902

Your concern will be recorded and investigated as quickly as possible and you will be kept informed of any actions being taken to resolve your issue.
A dedicated contact person will be appointed to you to ensure you are kept informed of any decisions with regard to your concerns.

For further information about processing complaints, contact the following agencies: Australian Consumer LawDepartment of Social ServicesDisability Advocacy Service Finder | Health and Disability Complaints Office (HaDSCO)Personal Advocacy Service | People with Disabilities

More information

To find out more about how to provide feedback, read We Value Your Views Brochure or the Easy Read version, Let’s Have a Chat.

Share your feedback with us

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