The Review Team (including our Clinical Nurse, Coordinators and Engagement Leader) mapped out all the processes we follow in relation to medication administration. This included how we give medication to people and how we deal with medication incidents.
We then spoke to staff who actually deliver the service to the people we support to make sure our maps reflected what they actually did. While we did this, staff had lots of ideas on how we could make things better for our customers.
We then asked some customers and families what their experiences were in relation to our medication procedures. They told us what was good and bad, what was important to them, and what an ‘ideal’ process would look like.