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2018 Identitywa Family and Carers survey sees consistent, positive results - Identitywa - Registered NDIS Provider

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2018 Identitywa Family and Carers survey sees consistent, positive results

  • Posted on 13 February 2019

Over 500 families were invited to contribute to the 2018 survey which invites them to share their experience of accessing Identitywa service and supports.

The annual initiative is aimed to identify the areas family and carers view as important, whether Identitywa is meeting their needs and those areas the organisation should focus on to continue delivering high-quality support.

“Whilst we do understand that there is always room for improvement, we have been delighted with the results and the increased participation by families and carers,” said Identitywa CEO, Marina Re.

“There are some pleasing results reflected in the survey, along with really valuable feedback on areas we need to focus on to better provide for the quality of the lives of the people we support.”

Some of the responses…

  • 93% reported they would recommend Identitywa to family and friends
  • 80% said they are satisfied with Identitywa’s supports
  • 94% of respondents stated their family member is always treated with dignity and respect
  • 88% reported their family member receives support personalised to meet their needs
  • 83% acknowledged that workers encourage their family member to make choices
  • 96% find Identitywa always welcoming
  • 90% reported their choices and preferences are respected
  • 95% of respondents reported that support workers and house seniors communicated in an appropriate manner

Some other great feedback…

“We always appreciate the staff as they continue to try to improve the quality of life of our son no matter how many new challenges present themselves”

“I appreciate the regular communication by email from the house senior and also key support worker.”

“All staff at Identitywa have been nothing but supportive and respectful”

“As my son’s greatest advocate I feel I am heard and respected by all Identitywa management and employees”


Identitywa is one of WA’s leading agencies supporting people with disability to live the life they choose.  With a strong commitment to Person Centred Active Support, staff work in partnership with individuals to explore, plan and design support options to suit their individual needs.

For more information call 9474 3033.



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