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Latest family and carers survey results are now in and are overwhelmingly positive! - Identitywa - Registered NDIS Provider

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Latest family and carers survey results are now in and are overwhelmingly positive!

  • Posted on 20 February 2018

Lisa loves when her sisters come to visit her at her Identitywa shared house.

Identitywa’s latest family and carers survey results are now in and are overwhelmingly positive. 8/10 say they are satisfied with Identitywa and 90% would recommend us to others – watch this video to see some of the great results.

As part of the commitment to the people we support, all Identitywa families and carers were asked to complete a survey at the end of 2017. We wanted to check if they believed we are delivering the high quality services we say we will.

Consisting of questions covering the areas of communication, provision of support, consultation, complaints process, and overall satisfaction of the support their family member receives from Identitywa, the response rate was high and included the following feedback:

* 92% of respondents stated their family member is  treated with dignity and respect
* 90% reporting they would recommend Identitywa to family and friends
* 80% for overall satisfaction with the support of their family member receives
* 87% acknowledge their family member experiences opportunities for participating and inclusion
They also said Identitywa was…Welcoming – 93% | Responsive – 88% | Non-judgmental – 90.5% | Professional – 90% and Understanding – 93%

“We were really pleased with the number of responses to the Family and Carers survey and loved that our efforts to increase consultation with families and guardians were so warmly welcomed, said CEO, Marina Re.

“The survey has provided valuable feedback which gives us a real benchmark for future surveys and is an important opportunity to identify areas we need improve on so we can assist people to achieve their goals.

“Improvements implemented already include updating our website so it offers comprehensive information about the National Disability Insurance Scheme (NDIS) including a set of tools we have developed to assist with navigating the changes.

“We have also made changes to our induction process and provision of training opportunities. Additionally, the development of a Reference Group we have established will enable Identitywa to engage with, and work alongside, families and guardians to continually improve our practice and processes.

“The overall, positive satisfaction of Identitywa’s service across the areas asked in the survey is pleasing. “There is always room for improvement though!” “We will continue to look for ways to improve our services to the families and the people we support, maintaining our reputation as one of Western Australia’s leading disability service providers,” said Marina.


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