Identitywa has these measures in place to ensure the people we support receive excellent service:
Read more about our quality commitment
NDIS Practice Standards and Quality Indicators
As a registered NDIS Service Provider, Identitywa complies with the NDIS Practice Standards. These Standards specify the requirements that must be met by registered NDIS providers when delivering supports and services to participants.
Each module in the NDIS Practice Standards specifies high-level and participant-focused outcomes and identifies quality indicators that help assess a provider’s compliance with the Standards. Identitywa complies with the Core Module and Supplementary Modules of the Standards.
National Catholic Safeguarding Standards
Identitywa acknowledges our responsibility in upholding and promoting the safety and wellbeing of children, young people and adults at risk. As an agency of the Catholic Archdiocese of Perth, Identitywa subscribes to the National Catholic Safeguarding Standards.
The National Catholic Safeguarding Standards is a framework designed for Catholic entities to promote safeguarding of children and adults at risk. It is composed of 10 standards and incorporates recommendations from the Royal Commission into Institutional Responses to Child Sexual Abuse and the National Principles for Child Safe Organisations.
Identitywa Quality Management System
Identitywa is committed to quality management and promotes a continuous improvement culture to ensure our participants receive the highest quality of supports and services. The Identitywa Quality Management System has processes embedded in the following areas and regular reviews are undertaken to ensure it remains effective and efficient:
- Governance and Leadership
- Policy Framework and Compliance
- Internal Audit and Third-Party Review
- Engagement and Feedback
- Risk Management
- Incident Management
- Continuous Improvement
Policies
To support our commitment to quality and continuous improvement, Identitywa has a comprehensive range of policies and procedures which guide our service delivery. Our policies and procedures are developed in compliance with current laws and regulations and set the standards expected of workers and other stakeholders in the course of doing their work at Identitywa. Identitywa policies and procedures are reviewed and updated regularly. Click HERE to find out more. A number of Easy Read versions are also available HERE.
Code of Conduct
Identitywa’s Code of Conduct sets the guidelines for expected behaviour while acting in a professional capacity. It is designed to assist Identitywa workers make informed choices about their behaviour and integrate the organisation’s core values into their everyday working lives. The Code of Conduct applies to all Identitywa workers, Board Members and contractors.
Worker Training
Identitywa is committed to providing high-quality services and supports while safeguarding participants and workers. Key to delivering this is continuous training and development which all Identitywa workers receive to ensure we are meeting the NDIS Practice Standards as well as other legislative requirements.
Conflict of Interest
Identitywa recognises that a conflict of interest may arise when providing multiple services to a participant. Identitywa assures that conflicts of interest will be managed, documented and reported as they arise, ensuring risks to participants are mitigated.
Identitywa workers will act in the best interest of participants, ensuring they are informed, empowered and able to maximise choice and control. Any advice regarding service delivery options for participants will be offered in full transparency and without influence.
All participants will be treated equally and no participant shall be given preferential treatment above another in the receipt or provision of supports.