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Great feedback from our latest Family and Carer Survey - Identitywa - Registered NDIS Provider

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Great feedback from our latest Family and Carer Survey

  • Posted on 14 April 2021

This annual survey is designed to capture our families and carers’ experience of using Identitywa services and supports with the aim of identifying what they consider to be most important. We also seek to determine whether we are meeting their needs, and identifying areas we should focus on in order to continue delivering our high levels of support.

From the survey results…An overall positive rating of 98% was given by respondents when asked if they would recommend Identitywa to friends and family. This is a significant increase from the 92% positive rating returned in both 2018 and 2019.

Some of the feedback included:

“Our son has a support worker who is excellent. He always has a wonderful time, and yet he is often doing shopping, cooking, transport, outings, general things he may get annoyed at us for, but loves being with his support worker who has become like a big brother figure to him. This is what we wanted, and it is working brilliantly. Thank you.”

“All staff in office and support workers have a really lovely manner and are much appreciated.”

“I believe Identitywa has fulfilled a lot of opportunities for people and their families, knowing and having the knowledge that all staff members participate to achieve their goals, happiness, and more importantly their health and wellbeing.”

Identitywa is one of WA’s leading agencies supporting people with disability to live the life they choose.  With a strong commitment to Person Centred Active Support, staff work in partnership with participants to explore, plan and design support options to suit their individual needs.  For information about our services go to or call 9474 3303.

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